Senior Advanced Customer Support Engineer – SCM Functional
Oracle -
Cairo, EgyptPosted 5 years ago10People have clicked1 open position
Job Details
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Job Description
- Works with the client to understand requirements, functionality and business processes
- Translate customer requirements into deliverable products and services
- Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results
- Develops test plans, procedures and running the tests accordingly
- Support Oracle SCM products and services in line with the contractual agreement
- Works with support to resolve Customers SRs.
- Conduct knowledge transfer sessions both within the Oracle team and to end users.
- Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.
- Ensures that new services are appropriately captured and put in ACS corporate repository
- Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified SCM area.
Job Requirements
General Qualifications
An experienced functional consultant who has a solid understanding of basic business concepts and practices in the area of Supply Chain Management. The candidate should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.
Technical Qualifications
- 5-7+ years implementation experience of Supply Chain Management solutions
- Experience with multiple SCM applications is a plus – especially Oracle EBS and Oracle SaaS
- At least 2 years in implementing SCM SaaS applications
- At least (1) full life cycle implementation of Oracle’s Cloud SCM solutions
- Strong functional knowledge of Order to Cash and Procure to Pay business processes
- Previous consulting experience
- Business analysis, requirements gathering, and workshop leadership skills
- Oracle Cloud Certification is a plus
Other Qualifications:
- Excellent Analytical skills
- Strong English written/verbal communications
- Self-motivated individual who works well in a team environment
- Willing to travel to customer sites on a regular basis
- Experience in working as part of Global/ Matrixed/ Remote teams
- Self-driven, ability to work under minimal supervision
Experience:
- 5-7+ years of overall experience in relevant functional roles.
