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Advanced Customer Support Engineer – Apps developer

Oracle
Cairo, Egypt
Posted 5 years ago
23People have clicked1 open position
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Job Details

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Job Description

  • Work on developing technical solutions to meet business requirements gathered and documented by functional consultants
  • Identify and resolve key issues related to code change requirements and bug fixes
  • Support Oracle ERP products and services from the technical aspect in line with the contractual agreement
  • Works with support to resolve Customers SRs.
  • Conduct knowledge transfer sessions both within the Oracle team and to end users.
  • Work closely with the functional team and delivery leaders to provide development work estimates and drive excellence in technical work.

Job Requirements

Preferred Qualifications

The Oracle ACS Applications developer is an experienced technical professional, who has an understanding of business solutions, industry best practices, multiple business processes and technology designs within the Oracle Applications supporting products and technologies. The candidate should have experience in implementation or support of large to medium Oracle Applications implementation projects.

He or She should be able to operate independently to provide quality work products, and perform varied and complex duties and tasks that need independent judgment.

Technical Qualifications

  • Strong technical knowledge in Oracle applications, SQL and PL-SQL is a must.
  • Strong knowledge in OAF, XML, Oracle Forms and Reports, AME, WF is a must.
  • Java, ADF and PaaS skills are preferred
  • Oracle relevant technical Certification are preferred
  • Good understanding of functional parts of the developed code (Preferably in Oracle Financials and HRMS).
  • Strong analytical and problem solving skills.
  • Technical troubleshooting experience.

Other Qualifications:

  • Strong English written/verbal communications
  • Excellent verbal and written communication skills
  • Excellent technical troubleshooting experience
  • Self-motivated individual who works well in a team environment.
  • Willing to travel to customer sites on a regular basis.
  • Experience in working as part of Global/ Matrixed/ Remote teams.
  • Self-driven, ability to work under minimal supervision.
  • Willing to work in shifts & weekends as required.
  • Willing to travel in the region (MEA) and work out of client locations.
  • Willing to provide on-call support on a 24/7 basis when needed.

Experience:

  • 6 years+ of overall experience in relevant technical roles, having product and technical expertise relevant to practice focus.

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