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Job Description
- Follow-up the commercial department performance indicators
- Receive required data regarding the commercial performance and maintain reports to CRM sector supervisor and to the sales Department manager and to the top management as well on a daily, weekly, monthly or yearly basis
- Handle all clients' related issues and requirements.) and communicate received issues with concerned responsible professionals. Follow-up situation updates till confirming that issue get settled and the client gets satisfied.
- Register handled issues & make necessary reporting to top management to avoid issue repeating
- Handle all, annual document renewal, and annual tax declaration on the SAP system and assuring the receiving by the clients
- Support the Sales team by suggesting and driving the promotional and advertising activities in the department to reach the best options for the campaign elements and proposals
- Ensure that the Quality, Safety, and Environmental systems are followed.
Job Requirements
- Previous Experience as Call Center Agent is a must, at least 2 years
- English Fluency is an asset
- Presentable
- Excellent Communication Skills
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
