Job Details
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Job Description
Customer Service Representative responsible for:
- Handling clients' complaints, provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents.
- Meet clients and solve their problems.
- Answer customers' inquiries
- Maintaining Customer Satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Take the extra mile to engage customers
Job Requirements
- Good Level of English
- Very command of Excel
- Excellent communication skills
- Ability to multi-task and work effectively in a changing environment
- Strong learning and problem-solving abilities
Conditions:
- Location: Shobra Elkhaima
- Working hours: From 10 - 7
