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Technical Support Agent - Offshore Account

Raya Customer Experience
Maadi, Cairo
Posted 5 years ago
139Applicants for100 open positions
  • 65Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Hurry Up We Do Have Technical Support Opportunity Apply Now

Our client is a leading telecommunication company located in the United Arab Emirates looking for semi-technical customer service & Non-technical customer service candidates, an operation will be in Cairo outsourced to UAE.

Customers will be foreigners from several nationalities live in the United Arab Emirates.

Contract and Working conditions:

  • You will be contracted with the largest contact center in the middle east, the successful candidates will be responsible for providing a first class comprehensive voice support to the client Customers.

Job Nature:

  • Technical support that includes troubleshooting.
  • Deals with inquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
  • Identifies the nature of customer’s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
  • Clear communicates reasons for concerns/ issues to the customer and maintains contact.

Benefits:

  • Medical & Social Insurance.
  • Annual Contract and renewals.
  • Guaranteed Training payment.
  • Transportation to the nearest Metro station, door to door for overnight shifts.
  • VPN paid mobile line.
  • Premium International Card.
  • Discounts and benefits in several stores and restaurants.

Job Requirements

  • Fluent English Speaker.
  • Basic Networks and Computer background.
  • Graduates only.
  • Interested to work over the phone.
  • Flexibility to work in rotational shifts.

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