Senior Sales Account Manager
Over IP -
Cairo, EgyptPosted 5 years ago41Applicants for1 open position
- 39Viewed
- 1In Consideration
- 2Not Selected
Job Details
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Job Description
- Manage a portfolio of accounts in a manner that achieves long-term business objectives.
- Represent the company in a way that project its values, ethics and keenness for quality to all accounts and business partners.
- Act as the point of contact between the customers, distributors, and vendors to handle their individual needs.
- Identify customers’ needs and generate new business opportunities using existing and potential customer networks.
- Work closely with the Technical team to resolve conflicts and provide solutions to customers in a timely manner.
- Collaborate with Operations team to create get the best products with best prices and share the details with customers.
- Manage customers’ business interactions throughout their complete lifetime since generating the order until order delivery and company dues collection in coordination with the Operations and Finance teams.
- Suggest actions to the Sales Department Manager to improve sales performance and to identify opportunities for growth.
- Maintain Good understanding on company portfolio of products, targeted markets and competition.
- Maintaining good IT technical understanding and knowledge within the scope of company’s domain of work to enable successful management of technical discussions with customers to assess customer needs and suggest solutions and products.
- Continuous update on the company’s CRM system regarding all sales activities.
- Carry out the team business activities in accordance with the established policies and procedures reflecting company values and good image at all times both internally and among customers, distributors and vendors.
- Ensure the successful delivery of company portfolio of products at all times and ensuring reasonable customer satisfaction.
- Communicate clearly, actively report and work in close coordination and collaboration with the Sales Department Manager.
- Mentor and coach a team of Junior Sales Account Managers.
- Track the team members account targets aligned with company objectives.
- Create team building activities and continuously motivate the team.
- Communicate company goals, safety practices, and deadlines with the team members.
- Put the KPIs and evaluate the performance of the team members.
- Identify areas of strengths and weaknesses and continuously work on developing them.
Job Requirements
Experience:
- 5-8 years of proven work experience as Sales Account Manager in IT system integration company or similar IT field.
Skills and Qualifications:
- Understanding of sales performance metrics.
- Strong customer satisfaction.
- Excellent negotiation and communication skills.
- High time management and strategic planning skills.
- Analytical thinking and decision making.
- Highly punctual and presentable.
- Business acumen with a problem-solving attitude and flexibility.
- Excellent computer skills, Microsoft Office and Internet is a must.
Education:
- University degree, computer science or any other IT related degree.
- Post Graduate Studies in Project Management, Marketing, Sales or other relevant fields is a plus.
- Other official IT certification is plus.
Languages:
- English: Excellent writing and speaking.
- Arabic: Excellent writing and speaking.
