Digital Customer Support Specialist
Edfa3ly -
Sheraton, CairoPosted 5 years ago76Applicants for5 open positions
- 71Viewed
- 29In Consideration
- 39Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serving Customers through Digital media channels.
- Embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- This position requires significant phone, e-mail, chat, and face to face communication with customers in a fun and fast-paced environment.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
- Implement high-quality standards of Customer Service for customers through exceeding all KPI’s threshold
- Explore the required negotiation skills when needed.
- Introduce a hip trendy e-commerce solution
Job Requirements
- University Graduates.
- Fresh graduate or experienced are welcome to apply.
- Excellent English (written & spoken)
- In-depth knowledge of performance metrics (KPIs)
- Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
- CRM experience is a plus
- Excellent PC skills
- Good Communication and Handling Skills.
- Decision-making skills
- Most preferable residents of Nasr City, Heliopolis, New Cairo and Nearby Areas
