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Technical Support Specialist - UK Account "Night Shift"

Izam, inc.
Mohandessin, Giza
Posted 5 years ago
87Applicants for3 open positions
  • 78Viewed
  • 46In Consideration
  • 29Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Walk customers through the process of using the software and customize it to fit their businesses.
  • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem.
  • Send technical documentation to customers who have lost or misplaced theirs.
  • Refer difficult cases to a senior analyst or support tech.
  • Assume remote control over customers’ computers when necessary to resolve problems.
  • Open and maintain customer accounts by recording account information.
  • I identify and assess customers’ needs to achieve satisfaction
  • Resolve customer complaints via phone, email, mail or social media
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Job Requirements

  • Fluent English speaking.
  • Regular working Hours from 3:00 PM to 11:00 PM, + 2 Days off.
  • Has a good technical background.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Bachelor of Commerce is preferred.

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