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Job Description
- Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
- Align with and share real-time changes to staffing with long-term modelers
- Creates reports and dashboards on historical data and forecasting results from applicable systems.
- Reconciles attendance daily with employee time sheets against schedule and time in/time out reporting.
- Manages changes to scheduling to ensure adequate daily resource coverage.
- Maintain running report of attendance incidents.
- Communicate with management and operations team to ensure compliance with company standards.
Job Requirements
- At least 1 year of relevant experience in operations, financial, or data analytics and reporting experience
- Proficient in using excel and creating models, macros and pivoting data
- Strong analytical and critical thinking skills to identify trends and influence business decisions
- Process-driven mindset; experience with Visio a plus
- Ability and willingness to learn new software applications
- Ability to organize information and have attention to detail and accurately follow procedures
