English Customer Service Representative - Alexandria

Sutherland - Alexandria

Applicants for
60 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Arabic, English
60 open positions
About the Job

English Customer Service Representatives are needed for Sutherland Company.

The purpose of this position is to:

  • Obtains client information by answering telephone calls; verifying information.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate resource
Job Requirements

Job Requirements:

  • University Graduate is a must.
  • Very Good Command of English Language.
  • Native Arabic speaker.
  • 0-2 years of experience (Fresh Graduates are also welcomed to apply).
  • Flexibility to work on rotational shifts basis (Morning, night and overnight).
  • Gender: M/F.
  • Alexandria resident is a must.
  • Computer Literacy.
  • Good communication, problem-solving & interpersonal skills.

Offered Package & Working Conditions:

  • Attractive Packages.
  • Additional Benefits (Social Insurance – Private Medical Insurance Coverage
  • Transportation (Door to Door) for all night and overnight shifts.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1-hour Break.
  • 2 Days off per week.
About this Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to... (More)

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