Commercial Feedering Support
Maersk -
Cairo, EgyptPosted 5 years ago47People have clicked1 open position
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Job Description
- Communications with customer being the front line of the commercial feedering customers.
- Act as focal point of contact for the customers assigned to you and to be fully responsible for their satisfaction.
- Offer excel level of service to the customers with the aim of achieving long term business retention.
- Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates.
- Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices.
- Administer back-office functions of the commercial feedering team in Copenhagen.
- Proactively solve & prevent any issues may affect service delivery.
- Execute assigned tasks and all other necessary systems update correctly and timely.
- Understand and be familiar with local objective and KPIs and act in line with set targets.
- Monitor agreed service levels and identify root cause when targets are not met.
- Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding.
- Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs
- Ensure to attend call from all internal & external customers and provide timely response of mail queries
- Be prepared to assist and/or perform tasks/work other than described in this job description
- To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
Job Requirements
- An excellent team player
- Able to work under pressure
- Well organized, efficient and effective
- Strong interpersonal and communication skills
- Actively seek for continuous improvement
- Positive mind set
- Fresh graduate
- Finance work experience will be an advantage
- Strong process oriented approach to work and excellent attention to detail.
- Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision
- Excellent Written and Verbal skills with people at all levels across the organisation in English
