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Job Description
- Courteously answers incoming calls following guidelines for telephone etiquette and positive customer service and respond to emails and handle customer inquiries both telephonically and by email.
- Handles all client calls with a positive and service-oriented attitude
- Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls in order to ensure customer confidence, satisfaction and loyalty.
- Maintain data protection and confidentiality for both staff and customers.
- Perform related duties as assigned by Supervisor
Job Requirements
- Bachelor's degree from any unversity is a must.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook) and very good in relevant computer applications.
- Very good in English and Arabic and other additional languages an advantage
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment preferred
- Good data entry and typing skills
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
