Laboratory Senior Customer Service Engineer - Alexandria Office
SIEMENS -
Alexandria, EgyptPosted 5 years ago126People have clicked1 open position
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Job Description
- Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
- Communicating and accept all operative advice from the Customer Care Center.
Supporting the service process and ensure optimal performance in all Process activities related to within her / his area of responsibility - Maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers – Customer services
- All responsibilities and jobs must be performed as cost effectively as possible, taking profitability into account
- Maintain and update all forms of technical documentation issued to the job holder.
- Maintain personal PC literacy.
- Ensure all tasks are carried out to the highest possible standards.
- To be able to comply with Siemens vision, policies, & procedures
Job Requirements
- Bio medical Engineering study or equivalent qualification from reputable University or college
- Proven track record in similar function ideally from an International business field
- Solid work experience within a similar capacity, with the ability to ensure our excellent level of laboratory service/maintenance is carried out.
- Previous experience within a large Healthcare organization is a must.
- Experience in developing and maintaining relationships with customers is essential.
- Excellent communication skills
- high IT affinity, experience working with MS office Package