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Customer Service Representative

Berlitz Egypt
Nasr City, Cairo
Posted 5 years ago
64Applicants for1 open position
  • 17Viewed
  • 12In Consideration
  • 5Not Selected
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Job Details

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Job Description

The Customer Service Representative is expected to:

  • Handle initial inquiries (direct & indirect).
  • Conduct sales activities through enrollment.
  • Maintain positive customer relations and ensure customer satisfaction.
  • Schedule lessons for customers.
  • Meet clients and solve their problems.
  • Ensure optimal Language Center appearance.
  • Update daily interview schedule with scheduled appointments for inquiries.
  • Follow up on unconverted inquiries and inactive customers.

Handle some operational Tasks such as:

  • Enter and manage customer information on CRM.
  • Prepare invoices, collect customer payments and handle other accounting activities.
  • Prepare reports and required documents.
  • Manage material inventory.
  • Maintain correspondence with customers.

Shifts:

  • 8 working hours - shift based.
  • 6 days a week- Friday off.
  • Work Locations available: Nasr City

Job Requirements

The perfect candidate should:

  • Have a Bachelor's degree in any major.
  • Fresh Graduates are welcomed to apply.
  • 1-2 years experience.
  • Have good command of written & spoken English language.
  • Presentable.
  • Have the ability to work in a team.
  • Have the ability to work under pressure as he/she will have the face- to- face interactions with the clients.
  • Have excellent communication skills.
  • Very good sales skills.
  • Be flexible as the job is shift based.
  • Adaptability.
  • Have a positive attitude.
  • Be customer oriented.

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