Media Account Manager - KSA

Main Job responsibilities

• Responsible for following the Account Management strategies in coordination with other functions (Marketing, Sales and Brand Management & Production) to meet corporate strategic objectives.
• Ensure delivery of media projects to increase company sales and revenue targets for serviced clients.
• Collaborate with the marketing, brand management, and client service functions to deliver a complete customer experience.
• Retain and grow served portfolios through improved customer satisfaction.
• Ensure that all current and future customer accounts are handled within the requirements and to the standards set and resolve escalated concerns to client satisfaction while taking preventive actions & periodical measures.
• Perform sales analysis and periodical researches to discover opportunities and identify points of strengths and of weaknesses to attract more clients in the media field.
• Manage Key accounts to guarantee customer retention and cooperation expansion (upselling).
• Deliver periodic reports to account management heads about the new projects, upselling and cross-selling revenues.
• Track all stages of the sales process and sales funnels from the identification of leads coming from the marketing department to following up prospecting calls to key clients.
• Ensure the flow of accurate information about the industry & competitors from the marketing department that allows informed decision making.