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Job Description
- Contact potential or existing customer to inform them about a product or service using scripts.
- Answer questions about the product or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Take and process orders in an accurate manner.
- Handle grievances to preserve the company's reputation.
- Keep records of calls and sales and note useful information.
- Support of sales processes via phone calls to the customers.
- Introducing the organization's products or services to a customer in order to follow up.
- Initiating repeated orders by follow up phone calls after the customers' purchases.
- Carrying out market research on how to address customers.