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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to up-sell products when they arise
Job Requirements
- Fluency in English is a must
- Graduates and undergraduates can apply
- Flexibility with the shifts
- Great communication skills
- Customer service oriented