Export Sales Service Coordinator
INDEVCO -
6th of October, GizaPosted 5 years ago45Applicants for1 open position
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Job Details
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Job Description
- Issue costing, quotations, tenders, and get approval from a direct manager before sending it to the Sales Department in order to be submitted to customers.
- Process orders on the IMS system, and ensure all related documents are attached to the sales contract.
- Follow up on order status on a daily basis, and make sure there is no delay in orders.
- Issue production load reports from IMS, and submit it to production and planning units.
- Receive updates from the planning unit regarding orders' status and inform the Sales Department accordingly about production priorities
- Prepare finished goods inventory reports on a daily basis and check on the warehouse level for each area of sales.
- Coordinate with the shipping officer in order to request the containers on time and avoid penalties according to the ETA ( Estimated Time Of Arrival ) .
- Issue order delivery notes upon receiving dates from shipping unit.
- Issue customer complaint forms with related documents such as invoice, loading manifest, and customer reference in order to complete the customer complaint cycle.
- Issue credit or debit notes upon finalizing the customer complaints in order to close the customer complaint cycle.
- Maintain and update customers’ files and data on IMS system.
- Maintain all data on the company’s online tracking system “ICOS” on a weekly basis.
- Contact local shipping lines to resolve order and shipment discrepancies related to orders bookings, issuance bills of ladings, customs formalities, shipping documentation and tally them with letter of credits conditions and terms.
- Calculate containers' capacity, sizing, and the number of pallets in each container.
Job Requirements
- University degree or equivalent.
- English Language is a must.
- 2 Years of experience in Customer Service.
- Computer literacy.
- Internet skills.
- Good listening ability.
- Good communication and organizational skills
- Teamwork spirit.
- Experience in Logistics a MUST
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