IT Technical Support Engineer

Rowaad -
Nasr City, CairoPosted 5 years ago

175Applicants for1 open position

Job Details

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Supports Level I technical support issues via telephone, email support, and chat.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Identify and assess customers’ needs to achieve satisfaction
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Fresh Graduates are welcome to apply
Bachelor's Degree
Understanding of sales principles and ability to deliver an excellent customer experience
Strong (verbal and written) communication skills with an ability to build relationships
Effective presentation and negotiation skills
Good time-management skills with a problem-solving attitude
Knowledge of technology field and especially Web hosting solutions
Excellent computer skill is a must.