Business Banking Relationship Manager - Alexandria

Role Purpose:

Business Banking play a significant role in driving the economic health of most markets around the world and represent the vast majority of businesses in any economy. As the world continues to become more connected, Business Banking will increasingly become international and we know that international customers are more profitable and that HSBC is better placed to meet their needs than for purely domestic customers. Accordingly, we have a clear strategy for Business Banking to be the International Business Banking Bank

The jobholder is expected to acquire, retain and expand relationships with customers we want to bank within Business Banking profitably, by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept

The jobholder’s portfolio will consist of both domestic and international relationships and the role will involve managing all aspects of the relationship including the inherent credit and operational risks. The jobholder will be responsible for establishing a strong, visible profile within the business area and focusing on the delivery of the Bank’s capabilities within Business Banking.

Principal Accountabilities:

Impact on the Business:

• Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of all that we do, setting world class standards Grow sustainable revenues from existing customer portfolio and through targeted acquisition of quality new customers
• Structure credit facilities to ensure optimum balance between customer and HSBC interests within the bounds of prudent banking
• Proactively develop effective strategies to manage relationships, both existing and new, by anticipating customer needs and providing superior quality services resulting in increased wallet share.
• Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies.
• Keep abreast of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements.
• Align to MTO and Area Operating Targets defined by the Group (Revenue, RoRWA etc.)
• Increase profitability, relationship depth while minimizing risk.
• Generate cross country referrals facilitated via Global Links and local or overseas IBC, whichever appropriate.
• Work with product partners (such as GLCM, GTRF, Insurance)to assess needs of international and domestic customers and offer appropriate solutions.
• Build a network of business introducers in the local professional and business

Customers / Stakeholders:

• Put customers first in all that we do and develop/increase connectivity.
• Own customer engagement; ensure service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC.
• Optimise the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need and to improve customer engagement.
• Be an ambassador for HSBC and develop the bank’s profile in the local business community.
• Take a proactive approach to client planning collaborating effectively with products partners and colleagues to assess customer needs and delivering appropriate solutions.
• Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service.
• Ensure fairness in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
• Establish an interactive dialogue process with Risk Management teams in order to build a sustainable asset growth.
• Participate in internal and external business events, road shows and seminars as required by the business
• Enhance the Bank’s image in the marketplace to build key relationships with third parties ,