Field Service Engineer (Catheterization, Surgery and Digital X-ray) in Cairo, Egypt
Philips -
Cairo, EgyptPosted 5 years ago93People have clicked1 open position
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Job Description
- Installing Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
- Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
- Performing corrective maintenance, supported when necessary by tier-2 support helpdesk
- Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards
- Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
- Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
- Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
- Using company property with care to ensure optimal results with minimal operational costs
- Keeping abreast of new technologies likely to affect PH range of products
- Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
- Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
- Responsible for completeness and accuracy of service records with particular attention to test & inspection results
- Responsible for adopting appropriate ESD control while servicing PH equipment
- Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
- Responsible for reporting identified device safety issues according to applicable PH quality standard policy
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
- Channel Partner selection & renewal (within appointment & approval framework)
Job Requirements
To succeed in this role, you should have the following skills and experience:
- Degree level education or equivalent
- Fresh graduate
- Minimum 1 - 3 years of experience (we are open to consider fresh-graduates as well) in Cardiac & Vascular interventional X-ray systems, Digital & Surgery X-ray systems, with multimodality experience.
- Fluent in English, verbal and written in addition to local language