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Field Service Engineer (Catheterization, Surgery and Digital X-ray) in Cairo, Egypt

Philips
Cairo, Egypt
Posted 5 years ago
93People have clicked1 open position
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Job Details

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Job Description

  • Installing Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
  • Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
  • Performing corrective maintenance, supported when necessary by tier-2 support helpdesk
  • Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards
  • Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
  • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
  • Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
  • Using company property with care to ensure optimal results with minimal operational costs
  • Keeping abreast of new technologies likely to affect PH range of products
  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
  • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
  • Responsible for completeness and accuracy of service records with particular attention to test & inspection results
  • Responsible for adopting appropriate ESD control while servicing PH equipment
  • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
  • Responsible for reporting identified device safety issues according to applicable PH quality standard policy
  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
  • Channel Partner selection & renewal (within appointment & approval framework)

Job Requirements

To succeed in this role, you should have the following skills and experience:

  • Degree level education or equivalent
  • Fresh graduate
  • Minimum 1 - 3 years of experience (we are open to consider fresh-graduates as well) in Cardiac & Vascular interventional X-ray systems, Digital & Surgery X-ray systems, with multimodality experience.
  • Fluent in English, verbal and written in addition to local language
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