Call Center Agent– Enterprise

Orange Egypt - Cairo

468
Applicants for
5 open positions
136
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
5 open positions
About the Job
  • Handle all incoming/outgoing calls of the call center.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
  • Provide best possible service to both external and internal customers to achieve the highest level of customer satisfaction.
  • Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
  • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc.).
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Achieve the requested staffed time on a daily basis to minimize lost call rate.
  • Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
  • Understand fully and adhere to company policies and procedures that generate personal and professional credibility and trust.
  • Respect and apply company vision, mission and values.
  • Understand fully both individual and company objectives, and work on achieving them effectively and efficiently.
  • Use available methods and tools to develop own skills.
  • Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc.).
  • Keep up-to-date with all the services and products provided by Orange.
  • Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.
  • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
Job Requirements
  • Very good English both spoken and written
  • Age up to 28 years
  • Undergraduates can apply
  • Very good computer skills.
  • Strong Customer Orientation.
  • Strong communication, listening & interpersonal skills.
  • Flexibility & ability to work in a team.
  • Presentable
  • Self-confident with professional behavior & attitude.
  • High sense of time management.
About this Company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily... (More)

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