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Job Description
- Managing Inbound-outbound-email & chat services
- Managing the team’s adherence & Absenteeism
- Candidate must be familiar with nearshore communication culture.
- Candidate should be familiar with COPC processes (Preferred)
- Ability to analyze & drive performance.
Job Requirements
- Must be a college graduate.
- Strong Excel background, problem-solving techniques.
- Preferred Experience & Years of Experience: 2-4 years in the nearshore account(s)
- Strong leadership skills.
- Excellent good English