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Nearshore Call Center Team Leader

BDO Esnad
Heliopolis, Cairo
Posted 5 years ago
127Applicants for1 open position
  • 11Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Managing Inbound-outbound-email & chat services
  • Managing the team’s adherence & Absenteeism
  • Candidate must be familiar with nearshore communication culture.
  • Candidate should be familiar with COPC processes (Preferred)
  • Ability to analyze & drive performance.

Job Requirements

  • Must be a college graduate.
  • Strong Excel background, problem-solving techniques.
  • Preferred Experience & Years of Experience: 2-4 years in the nearshore account(s)
  • Strong leadership skills.
  • Excellent good English

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JobsCustomer Service/SupportNearshore Call Center Team Leader