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Job Description
- Leads and supports process improvement projects at the network level that may have a global impact.
- • Coaches and trains management, CS Associates and project teams on ACES concepts and methodologies.
- • Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
- • Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
- • Oversees site project portfolio, assisting Kaizen Promotion Officers and individual project managers with execution and delivery of results.
- • Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact.
- • Communicates across all levels on project and program progress.
- • Manages projects as assigned by Manager.
- • Responsibilities are non-routine in nature and vary from day to day.
Job Requirements
- Fluent English.
- Minimum of 4-6 years’ experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts.
- Will have significant Kaizen/Process Improvement experience.
- Typically has some education/formal training around Process Improvement.
- Project management experience/ Strong project management skills.
- Able to prioritize in complex, fast-paced environment.
- Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
- Experience communicating and presenting to groups
- Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
