Customer Service Agent

Dawi Clinics - Maadi, Cairo

66
Applicants for
2 open positions
51
Seen
10
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job
  • Answering incoming telephone calls and reserve appointments.
  • Ensuring incoming and outgoing mail is processed promptly.
  • Handling requests from different sources (website/vezeeta/mobile app and Hotline)
  • Communicate with branches to ensure right scheduling and handle any pending issues.
  • Understand and respond to Patients needs and issues over the phone.
  • Comply with the work standards and processes
  • Accountability for pending cases until resolved.
  • Ensure a high level of Patient's satisfaction
Job Requirements
  • Location: Maadi
  • Experience in the call center/customer service minimum (6 Months).
  • Punctual, people oriented and problem-solving skills
  • Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge and self-development.
  • Ability to work on a 12 hours shift basis
  • Proficiency in using MS Office application.
  • Bachelor's Degree in any discipline.
About this Company

DAWI Clinics is a primary care clinic chain opening across Egypt.

At DAWI, we believe that every patient is unique. We build long-term relationships with our patients and their families through a holistic approach and exceptional patient care.

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