Browse Jobs
For Employers
Post JobLog inGet Started

Consultant, Biz Ops in Cairo, Egypt

Mastercard
Cairo, Egypt
Posted 5 years ago
96People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Responsibilities

  • Monitor and review with the relevant teams the Service Level Agreements (SLA) between MasterCard and its customers to ensure compliance.
  • Execute on engagement models and processes to be implemented for the market to support customer issues escalation and resolution.
  • Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to product and business teams on operational gaps or resiliency concerns
  • Support services before they go live through consulting, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform
  • Manage direct relationships and interfaces with various stakeholders – customers (banks), partners (UIG & Issuer Processor), Customer Service providers (UIG, MNO, Biller Aggregators, …) and platform vendor involved in the market operations support, while being part of a Global Team spread across multiple geographies and time zones.

Job Requirements

Qualifications

  • Experience in operations customer support role or equivalent
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • Dual and Single Message Authorization, API calls, batch processing and Mastercard assests (InControl, MPTS, …) knowledge is a plus
  • Experience in one or more of the following is a plus: SQL, Scripting, networking
  • Interest in analyzing and troubleshooting large-scale distributed systems
  • Ability to respond and communicate clearly and in a very timely manner, fluent in English.
  • Self-directed, self-starter and comfortable working autonomously to accomplish results
  • Experience in working across development, implementation, operations, and product teams to prioritize needs and to build relationships is a must
  • Any experience in coding, data structures, pipeline management, software design, industry standards CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Chef or other is considered a plus

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportConsultant, Biz Ops in Cairo, Egypt