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Inbound Tour Operator- Travel Agency

HNS Group
Cairo, Egypt
Posted 5 years ago
122Applicants for1 open position
  • 120Viewed
  • 30In Consideration
  • 89Not Selected
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Job Details

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Job Description

  • Handle Domestic holidays packages for groups and individuals.
  • Handle a tailor-made request.
  • Advising clients & provide general or specific advice about different travel destinations.
  • Making arrangements for Ticket, transportation, accommodation, tours, and activities inside Egypt.
  • Interact with clients over Phone, Email, social media and Life chat.
  • Closing sales and follow up with clients "using the above channels” Researching travel information and using market research information to guide decisions.
  • Handling invoicing and issuing of vouchers.
  • Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
  • Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.
  • Using online wholesale hotels providers.

Job Requirements

  • 3-5 experience
  • Excellent communications skills
  • Sales skills
  • Customer service skill
  • Easily and quickly identify and resolve problems
  • Ability to work under pressure
  • Ability to negotiate with suppliers for best deals
  • Works well independently, or in a teamwork
  • Handling customer, searching quickly on effective ways of helping
  • Excellent communication and presentation capabilities

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JobsCustomer Service/SupportInbound Tour Operator- Travel Agency