Call Center Manager

Unicom Group - Maadi, Cairo

241
Applicants for
1 open position
20
Seen
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Main Job Duties:

  • Plan and implement call center strategy
  • Determine targets for call center
  • Hire and on-board new call center employees
  • Answer staff questions, provide guidance and feedback to team members
  • Train new employees
  • Ensure a friendly and motivating work environment
  • Measure performance with KPIs such as call interruptions, calls waiting etc.
  • Ensure adherence to company's policies and procedures
  • Keep senior management informed about recurring issues or problems Prepare monthly, quarterly and annual reports
Job Requirements
  • Customer Focus, Customer Service, Verbal Communication, Informing Others,
  • Process Improvement, Problem Solving, People Skills, Teamwork
  • People Management, Managing Processes, Emphasizing Excellence.
About this Company

Unicom group for Telecommunication Technology" established in 2004 UNICOM" is a leading investment enterprise in the field of information technology and integrated telecommunication solutions.

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