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Call Center Manager

Unicom Group
Maadi, Cairo
Posted 5 years ago
253Applicants for1 open position
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Main Job Duties:

  • Plan and implement call center strategy
  • Determine targets for call center
  • Hire and on-board new call center employees
  • Answer staff questions, provide guidance and feedback to team members
  • Train new employees
  • Ensure a friendly and motivating work environment
  • Measure performance with KPIs such as call interruptions, calls waiting etc.
  • Ensure adherence to company's policies and procedures
  • Keep senior management informed about recurring issues or problems Prepare monthly, quarterly and annual reports

Job Requirements

  • Customer Focus, Customer Service, Verbal Communication, Informing Others,
  • Process Improvement, Problem Solving, People Skills, Teamwork
  • People Management, Managing Processes, Emphasizing Excellence.

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