Job Details
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Job Description
Main Job Duties:
- Plan and implement call center strategy
- Determine targets for call center
- Hire and on-board new call center employees
- Answer staff questions, provide guidance and feedback to team members
- Train new employees
- Ensure a friendly and motivating work environment
- Measure performance with KPIs such as call interruptions, calls waiting etc.
- Ensure adherence to company's policies and procedures
- Keep senior management informed about recurring issues or problems Prepare monthly, quarterly and annual reports
Job Requirements
- Customer Focus, Customer Service, Verbal Communication, Informing Others,
- Process Improvement, Problem Solving, People Skills, Teamwork
- People Management, Managing Processes, Emphasizing Excellence.