Technical Support Engineer

ZKTeco - Cairo

143
Applicants for
1 open position
66
Seen
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
4,000 to 7,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
About this Company

In 1985, ZKTeco (previously 'ZKSoftware') began research and development on a revolutionary biometric algorithm; this led to the release of our industry-leading fingerprint and face recognition algorithm. For nearly three decades since, we've worked to share this highly... (More)

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