Job Details
Skills And Tools:
Job Description
Job purpose:
- Deliver great and unique learning experience to the client by implementing Global Terminology methodology and following international standard of learning processes and procedures.
Duties and responsibilities:
Learning & Development:
- Assist L&D team leader to Increase trainers’ database to be 40 active trainers
and categorizing them based on specific criteria. - Assist L&D team leader in conducting demos for trainers and selecting the
best one based on specific criteria or conducting them on a behalf of him/her when needed. - Develop all forms that are related to learning and development department.
- Assist L&D team leader in creating workshops’ materials, customize the content, and find an appropriate solution to meet the client request.
- Assist L&D team leader in creating Pre and Post-test for each workshop.
- Assist L&D team leader in creating proposals, new programs, new games for
each workshop. - Putting all outlines that GT has for each topic in the standard format and translate it into Arabic.
- Recommend a new format for proposals and materials be more appealing and competitive.
- Assist L& D team leader in coding and filing GT materials and proposals.
- Conduct research on the programs that are offering by competitors and making an action plan for GT based the competition.
- Recommend new Trainings programs that can get new market share for GT.
- Recommend new games and activities that can help in delivering workshops in a different way to enhance GT clients’ experience.
- Assist L&D team leader in developing GT content website from L&D perspective to more appealing to the client.
- Assist L&D team leader in enhancing the training materials library of GT over the time period, including supporting activities, games, tests and assessment.
- Present company as a Trainer when needed.
- Came up with new ideas to be sent to clients via electronic marketing channels.
- Assist in Creating Public Calendars and Public Workshops for B to C initiatives.
- Maintain a keen understanding of training trends, developments and best practices.
Account Management
Client relationship:
Before workshop
- Coordinate with L&D team leader for booking trainers.
- Send to the trainers all workshops’ materials and make sure that they are a very well oriented about the materials.
- Coordinate with sales account manager and confirm with him/her the workshop date.
- Coordinate with client for providing information about workshop venue, Participates list, and Training Setup.
- Coordinate with the Operation department and send him all details about workshops and trainers’ contact number if he/she will attend.
- Making sure that the workshops calendar is updated.
- Send workshops materials and follow up with operation department to print required materials.
- Coordinate with social media executive and make sure that she is very oriented about topics and approve captions of the post.
During workshop
- Attend workshops and make sure that everything is running effectively and as planned.
After Workshop
- Make sure that workshops are covered on social media during 5 working days.
- Send to the client Post report and Collective feedback report during 5 working days.
- Follow up with the operation and make sure that the certificates are sent to the client.
Internal L&D:
- Identify and assess future and current training needs through job analysis,
career paths, annual performance appraisals and consultation with line managers; - Designing training programs and deliver training in line with the development strategy of the company;
- Organize and Delivering training programs to company employees on soft skills (sales force & headquarters employees);
- Evaluating the effectiveness of training programs using surveys, questionnaires, interviews and by observation, in order to plan future courses or to amend existing ones.
Job Requirements
Job Specifications
- Bachelor’s degree in training and development, human resources, education, or instructional design.
- Proven work experience as a trainer: 2+ years.
- Track record in designing and executing successful training programs (assess needs, plan, develop, delivering, coordinate, monitor and evaluate).
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the job or in classroom training, e-learning, workshops, simulations etc.)
- Excellent communication skills.
- Ability to plan, multi-task and manage time effectively.
- Self-starter with the ability to learn quickly.
- Strong writing and record keeping ability for reports and training manuals.
- Advanced organizational skills with the ability to handle multiple assignments.
- Excellent command of English.
- Attention to details.
- Customer Oriented.
Competencies:
1- Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.
Performance Statement:
- Performs tasks with care; is thorough. Makes few if any errors.
- Checks work to ensure accuracy and completeness.
- Compares observations or finished work to what is expected to find inconsistencies.
- Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.
2- Communication:
2-1 Listening: Understands and learns from what others say.
Performance Statement
- Gives the speaker undivided attention and appears interested in the message (e.g., maintains eye contact, nods).
- Attends to verbal and non-verbal cues that create a deeper understanding of the message.
- Allows others to speak without unnecessarily interrupting them.
- Asks clarifying questions that elicit clearer or more detailed information.
- Confirms understanding by paraphrasing or summarizing what others have said.
2.2. Reading Comprehension: Grasps the meaning of information written in English, and applies it to work situations.
Performance Statement
- Learns from written passages by discerning the main idea or key facts. Locates or infers from their context the meaning of unknown or technical words.
- Understands basic correspondence, instructions, rules, policies, graphs, and/or charts.
- Draws logical conclusions from text, and ‘reads between the lines’ to find underlying meaning. Detects bias, separates fact from opinion, and discerns the author's purpose and tone.
- Can interpret complex, technical, professional, or legal information and publications.
2.3. Speaking: Conveys ideas and facts orally using language the audience will best understand.
Performance Statement
- Uses correct vocabulary and grammar. Avoids slang and offensive language.
- Presents information clearly, concisely, and logically. Focuses on key points.
- Gives the listener time to process information and ask questions.
- Reads others’ body language, and adjusts tone and style accordingly.
- Uses plain talk to explain complex or technical concepts. Varies content, style, and form to suit the subject, the purpose, and the needs of diverse audiences.
- Captures and holds others’ attention. Uses language, inflection, pauses, and body language for increased impact.
3.4. Writing: Conveys ideas and facts in writing using language the reader will best understand.
Performance Statement
- Uses correct vocabulary, spelling, grammar, and punctuation.
- Composes clear, direct, concise, complete messages.
- Chooses the most effective and meaningful form to express ideas and information. Uses bullet points, tables, or other tools to organize and present detailed or complex information.
- Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication.
- Uses plain talk to explain complex or technical concepts.
- Organizes information so that facts or ideas build upon one another to lead the reader to a specific conclusion.
- Uses formal writing styles or advanced literary techniques and formats suited to the job.
3- Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization.
Performance Statement
- Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs.
- Focuses on the customer’s business results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions.
- Delivers products and services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
- Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
- Seeks ways to improve service delivery. Assesses the organization and its services from the customer’s point of view.
- Emphasizes a team approach to providing great customer service.
- Recognizes adverse customer reactions and develops better alternatives.
4- Initiative: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
Performance Statement
- Sets high goals and works doggedly to achieve them. Pushes self and others to reach milestones.
- Looks for opportunities to help move a project along; volunteers to help others with projects or assignments.
- Sees when analysis and discussion have served their purpose and moves to action.
- Responds to setbacks with renewed and increased efforts; is persistent in the face of difficulty.
- Willingly puts in extra time and effort in crisis situations; goes the “extra mile” to ensure the goal is met.
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