L&D Team Leader

Job Specifications

• Bachelor’s degree in training and development, human resources, education, or instructional design.
• Proven work experience in the same position: 5+ years.
• Track record in designing and executing successful training programs (assess needs, plan, develop, delivering, coordinate, monitor and evaluate).
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the job or in classroom training, e-learning, workshops, simulations etc.)
• Excellent communication skills.
• Ability to plan, multi-task and manage time effectively.
• Self-starter with the ability to learn quickly.
• Strong writing and record keeping ability for reports and training manuals.
• Advanced organizational skills with the ability to handle multiple assignments.
• Excellent command of English.
• Attention to details.
• Customer Oriented.
• Excellent leadership skills.

Competencies:

1- Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.

Performance Statement:

• Performs tasks with care; is thorough. Makes few if any errors.
• Checks work to ensure accuracy and completeness.
• Compares observations or finished work to what is expected to find inconsistencies.
• Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.

2- Communication:

2-1 Listening: Understands and learns from what others say.

Performance Statement

• Gives the speaker undivided attention and appears interested in the message (e.g., maintains eye contact, nods).
• Attends to verbal and non-verbal cues that create a deeper understanding of the message.
• Allows others to speak without unnecessarily interrupting them.
• Asks clarifying questions that elicit clearer or more detailed information.
• Confirms understanding by paraphrasing or summarizing what others have said.

2.2. Reading Comprehension: Grasps the meaning of information written in English, and applies it to work situations.

Performance Statement

• Learns from written passages by discerning the main idea or key facts. Locates or infers from their context the meaning of unknown or technical words.
• Understands basic correspondence, instructions, rules, policies, graphs, and/or charts.
• Draws logical conclusions from text, and ‘reads between the lines’ to find underlying meaning. Detects bias, separates fact from opinion, and discerns the author's purpose and tone.
• Can interpret complex, technical, professional, or legal information and publications.

2.3. Speaking: Conveys ideas and facts orally using language the audience will best understand.

Performance Statement

• Uses correct vocabulary and grammar. Avoids slang and offensive language.
• Presents information clearly, concisely, and logically. Focuses on key points.
• Gives the listener time to process information and ask questions.
• Reads others’ body language, and adjusts tone and style accordingly.
• Uses plain talk to explain complex or technical concepts. Varies content, style, and form to suit the subject, the purpose, and the needs of diverse audiences.
• Captures and holds others’ attention. Uses language, inflection, pauses, and body language for increased impact.

3.4. Writing: Conveys ideas and facts in writing using language the reader will best understand.

Performance Statement

• Uses correct vocabulary, spelling, grammar, and punctuation.
• Composes clear, direct, concise, complete messages.
• Chooses the most effective and meaningful form to express ideas and information. Uses bullet points, tables, or other tools to organize and present detailed or complex information.
• Adapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication.
• Uses plain talk to explain complex or technical concepts.
• Organizes information so that facts or ideas build upon one another to lead the reader to a specific conclusion.
• Uses formal writing styles or advanced literary techniques and formats suited to the job.

3- Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization.

Performance Statement

• Can describe customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs.
• Focuses on the customer’s business results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions.
• Delivers products and services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
• Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
• Seeks ways to improve service delivery. Assesses the organization and its services from the customer’s point of view.
• Emphasizes a team approach to providing great customer service.
• Recognizes adverse customer reactions and develops better alternatives.

4- Leadership: Promotes organizational mission and goals, and shows the way to achieve them.

Performance Statement:

• Creates a positive work environment where all staff are motivated to do their best.
• Conveys confidence in a group’s ability to prevail over challenges to reach its goals.
• Links mission, vision, values, goals, and strategies to everyday work.
• Sees the potential in others and takes opportunities to apply and develop that potential.
• Takes calculated risks to improve performance, try a fresh approach, or reach a challenging goal.
• Sets clear, meaningful, challenging, and attainable group goals and expectations that are aligned with those of the organization.
• Suggests and asks for others’ ideas to improve quality, efficiency, and effectiveness.

5- Initiative: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.

Performance Statement

• Sets high goals and works doggedly to achieve them. Pushes self and others to reach milestones.
• Looks for opportunities to help move a project along; volunteers to help others with projects or assignments.
• Sees when analysis and discussion have served their purpose and moves to action.
• Responds to setbacks with renewed and increased efforts; is persistent in the face of difficulty.
• Willingly puts in extra time and effort in crisis situations; goes the “extra mile” to ensure the goal is met.