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Job Description
Do you have a passion for people? You like to talk on the phone, but more than that: you are a brilliant listener an efficient problem solver. If you have those skills, plus the ability to put yourself in customers’ shoes, you will help us build up satisfactory relationships, and to make a real difference.
You will be working for a leading global insurance company recognized for its outstanding quality of service, awarded the #1 insurance brand worldwide for the 8th consecutive year - demonstrating the trust of half a million individuals and businesses nationwide.
Your responsibilities will include:
- To provide speedy telephone response to all calls
- Promote the best image of the Company through a professional manner
- To answer the customer’s need in accordance with the policy wording and as defined by the Insurer, providing comprehensive advice on all aspects of the policy
Job Requirements
- Strong personal qualities – using your empathy and your great listening skills to help people
- Native in Arabic, with excellent command of English (read, write, speak)
- Customer service experience and ideally within a call center
- Knowledge of the Insurance industry is a valuable plus
- French Language skills is an asset
- University Degree or relevant high education
- Completed Military Service for males
- Have an Egyptian nationality
- Live in greater Cairo
Work conditions:
- 5 working days per week with 2 days off based on announced weekly work schedule
- Rotational Shifts for males 24/7, and rotational shifts for female between 8:00 AM to 9:00 PM
- Work location: Cornish El Nil, Ramlet Boulak (Nile City Towers)
What are we offering?
- Fixed Gross Salary 3900 LE + up to 500 KPI's
- Medical & Social insurance coverage
- Annual contract with 21 annual leave days per year
- Training days paid as working days after certification by the company
