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Software Technical Support Engineer

GET Group- Egypt
Sheraton, Cairo
Posted 5 years ago
26Applicants for1 open position
  • 10Viewed
  • 4In Consideration
  • 2Not Selected
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Job Details

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Job Description

GET group is looking to add to its Software Technical Support Engineer, team with experienced support professional.

We are looking for a dynamic Software Technical Support Engineer, with an exceptional focus on Software support.

The role will be to :

  • supply support to our large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience.
  • The ideal candidate will have 4-5 years in a similar role.
  • The successful candidate must be willing and able to work in a busy, dynamic environment, They must be able to work as part of both local and global teams to deliver customer excellence and success.
  • The ideal candidate must be attention focused and hold a high degree of accountability to help build and protect the strong GET Group brand image.

General Skills

  • Ensure the highest level of support available from GET Group Software to customers and partners.
  • Maintain a high level of customer satisfaction, measured on a regular basis
  • Excellent interpersonal and communications skills.
  • Excellent time management, decision making, prioritization and organization skills.
  • Team player. Promotes a spirit of cooperation and teamwork.
  • Welcomes challenging environments to apply specialist skills, maintaining customer confidence.
  • Projects a positive and professional image, via all means of interaction, remote, and face-to-face.
  • Proven technical diagnostic and problem-solving skills.
  • Good knowledge of CMMI and ITIL framework
  • Self-motivated, independent, and high-performance individual, with the ability to learn new technologies and become productive extremely fast
  • Document and demonstrate solutions by developing documentation, flowcharts, presentations
  • Excellent spoken and written English skills

Job Requirements

Required Qualifications

  • Familiarity with SQL and relational database systems. (Microsoft SQL Server, Oracle MySQL , MongoDB).
  • Writing and modifying SQL queries
  • Experience in software installation with different types.
  • Familiarity with NoSQL databases a big plus.
  • Experience in troubleshooting distributed high-performance systems.
  • Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.).
  • Experience managing and troubleshooting Windows systems and Linux are preferred.
  • Knowledge of IIS and other hosting technologies.
  • Workstation and server operating systems.
  • Client Server architectures.
  • Experience managing and troubleshooting Linux and Windows systems.
  • Programming experience in ASP.Net/ Javascript /.Net/ Angler / Node.js / Python. The more the merrier.
  • Excellent analytical skills, passion for pinning down technical issues and solving problems.
  • Good capability in business applications architecture and software design.
  • Knowledge in Robotics Process Automation.
  • Knowledge in Workflow.

Minimum Qualification

  • BS in Computer Science, Engineering in the software field.
  • MCSA is plus.

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JobsIT/Software DevelopmentSoftware Technical Support Engineer