Customer Service Agent - Arabic Account

Fusion Global Services - 6th Of October, Giza

153
Applicants for
1 open position
153
Seen
40
Shortlisted
18
Rejected
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,300 to 2,500 EGP per month, Medical Insurance - Social Insurance
Languages:
Arabic
Vacancies:
1 open position
About the Job
  • Answer customers calls.
  • Make outbound calls to customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keeping records of customer interactions, transactions, comments and complaints.
Job Requirements
  • Familiarity with customer service.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • 6th of October City & Sheikh Zayed residents are preferred.
  • Graduates & fresh graduates only.
About this Company

FGS Ltd. is a multinational startup company located in United Kingdom specializing in Business Processing Outsourcing services to serve SMEs with a whole suite of BPO requirements. FGS provides ‘bespoke’ and ‘low cost’ business solutions. Our talents allow for an immediate... (More)

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