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Customer Service Agent - Arabic Account

Fusion Global Services
6th of October, Giza
Posted 5 years ago
153Applicants for1 open position
  • 153Viewed
  • 40In Consideration
  • 18Not Selected
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Job Details

Experience Needed:
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Job Description

  • Answer customers calls.
  • Make outbound calls to customers.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keeping records of customer interactions, transactions, comments and complaints.

Job Requirements

  • Familiarity with customer service.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • 6th of October City & Sheikh Zayed residents are preferred.
  • Graduates & fresh graduates only.

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