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Job Description
- Answer customers calls.
- Make outbound calls to customers.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keeping records of customer interactions, transactions, comments and complaints.
Job Requirements
- Familiarity with customer service.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
- 6th of October City & Sheikh Zayed residents are preferred.
- Graduates & fresh graduates only.