Job Details
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Job Description
Core Responsibilities:
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks.
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Priorities and manage many open cases at one time.
- Test and evaluate new technology.
Job Requirements
Qualifications:
- Computer Science Graduate.
- Information technology
- MCSA (preferred)
- CCNA (preferred)
- N+ (preferred)
- Linux (Preferred)
- Firewall (Preferred)
Skills Required
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- The ability to think logically.
- Problem solving skills.
- Attention to details.
Working Hours
- From 9:00 AM to 5:00 PM
Experience Required
- Fresh graduate to 3 years’ experience.