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Help Desk Engineer

Berlitz Egypt
Nasr City, Cairo
Posted 5 years ago
198Applicants for1 open position
  • 171Viewed
  • 15In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Core Responsibilities:

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks.
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Support the roll-out of new applications.
  • Set up new users' accounts and profiles and deal with password issues.
  • Respond within agreed time limits to call-outs.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Priorities and manage many open cases at one time.
  • Test and evaluate new technology.

Job Requirements

Qualifications:

  • Computer Science Graduate.
  • Information technology
  • MCSA (preferred)
  • CCNA (preferred)
  • N+ (preferred)
  • Linux (Preferred)
  • Firewall (Preferred)

Skills Required

  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
  • The ability to think logically.
  • Problem solving skills.
  • Attention to details.

Working Hours

  • From 9:00 AM to 5:00 PM

Experience Required

  • Fresh graduate to 3 years’ experience.

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