Customer Care Specialist - Cairo
Minlo -
Nasr City, CairoPosted 5 years ago126Applicants for2 open positions
- 68Viewed
- 18In Consideration
- 49Not Selected
Job Details
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Job Description
- Make Survey calls on service orders in terms of evaluate the service provided to the customer.
- Communicate with service providers “ Authorized service centers “ in customer’s problems and complaints .
- Make periodically reports for the service level evaluation.
- Support customer care team in handling complaints
- Review all customers’ complaints on the system received via call centre.
- Identify the complaints types to make the necessary actions.
- Generate daily reports for the active and closed complaints on the system.
- Review the daily reports from call centers including ;( Sales Volume & Complaints reports).
- Ensure all invoices are handled to the customer.
Job Requirements
- Bachelor degree
- From 1-3 Years' experience
- Attention to details
- Customer service skills
- Very good communication
- Very good user of Ms. Office , Specially Excel
- Past Experience in Call Center will be an asset