Call Center Agent

Confidential Company - Heliopolis, Cairo

14
Applicants for
2 open positions
14
Seen
2
Shortlisted
5
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
Gender:
Females Only
About the Job

General Roles & Responsibilities:

  • Performs inbound and outbound calls
  • Updates customers' data into the system
  • Assist in resolving customers complaints if any.
  • Troubleshoots problems and provides information.
  • Responds to customers inquires in a professional and appropriate manner.
  • Fulfills all duties as communicated and assigned by the call center supervisor

Job Requirements

Job Requirements:

  • Bachelor degree in Business Administration or a relevant field
  • 0-2 years’ experience in a similar role (call center or customer service environment).
  • Excellent English Language
  • Excellent PC skills (Microsoft Office: Word, Excel & Power Point).
  • The ability to respond to common inquiries in effective verbal and written communication skill.
  • Age: 23 to 27
  • Gender: Females
  • Ability to communicate clearly, effectively and politely at all times.
  • An excellent listener, patient and helpful person.
  • Highly presentable
  • Strong teamwork, troubleshooting & problem-solving skills
  • Ability to multi-task under pressure & meet deadlines.
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