Restaurant Manager
Kazouza -
Cairo, EgyptPosted 5 years ago55Applicants for3 open positions
- 2Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Accountable for overall performance of the branch in terms of maximizing sales and customer service services
- Coordinate daily Front of the House and Back of the House restaurant operations
- Validate all money transactions; Credit cards or cash.
- Manage the stock and orders to production sector.
- Monitor sales workforce and Schedule their daily work
- Monitor and tracks the performance and efficiency of team
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality
- Estimate future needs for goods, kitchen utensils and cleaning products
- Follow up on collections and reconciliation of cash compare receipts with cash in cashier machine
- Inspects service station for cleanliness, functioning of equipment and sufficient supplies.
- Follow up the actual sold goods versus the receipts and inventory
- Presents and sells the value of company products that can benefit customer needs.
- Tracks daily sales and service activities.
- Assures that technical issues and problems facing the customers are resolved.
- Handles all personnel issues of assigned staff.
- Ensure all staff adhere to company’s uniform , appearance code and all policies
- Follow up on the deliveries to the customers within the time frame
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Train new and current employees on proper customer service practices
- Implementation of penalties and rewards on employees
- Overseeing weekly maintenance
- Overseeing the monthly inventory
Job Requirements
- Bachelor degree
- 3-5 years of experience in similar role
- Supervisory skills
- Excellent communication skills.
- Successful negotiating & selling skills.
- Strong & professional presentation skills.
- Excellent planning & organizational skills.
- Excellent computer skills.
- Ability to discuss technical product specifications and product features in front of the customer.
- Ability to communicate and develop customer relationships.
- Ability to influence people to gain product sales.
- Ability to generate immediate credibility with key customers.
- Multi-tasking ability
- Ability to effectively manage time and budget.
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