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Job Description
- Manage multiple accounts; develop positive working relationships with all customer touch points
- Drive client retention, renewals, upsells and client satisfaction
- Work closely with Associate Account Managers and Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking.
- Work closely with Analytics and Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.
- Prepare campaign insights reporting, including analysis and research.
- Manage weekly campaign status documents for review.
- Work closely with Finance on billing set up and invoicing.
- Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting.
- Provide input on new processes and workflows as needed.
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
Job Requirements
- BSc degree in Business Administration, Sales or relevant field.
- Proven work experience as a Senior account manager.
- Strong analytical and organization skills.
- Familiarity with sales performance metrics.
- Team management skills.
- Excellent communication skills with a customer service attitude.