Call Center Agent
MOTHOL -
Nasr City, CairoPosted 5 years ago17Applicants for3 open positions
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Job Details
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Job Description
- Obtains client information by answering telephone calls; interviewing clients; verifying the information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed members.
Job Requirements
- Call_center experience
- Fluency_IN_English
- Khaligi Accent is a MUST
- Males & Females
- Graduates
- Rotational shifts with Two Rotational off Days per week.
- Must have a good experience in providing support by phone.
- Active listening, bargaining skills and able to reconcile differences.
- Good Communications skills and ability to work within a team.
- Good knowledge of Microsoft office.
- Strong customer service experience.
- Strong problem solving and research skills.
- Knowledge of commonly – used concepts, practices and procedures for end-user technical support.
