Job Details
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Job Description
- Manage Front Desk Associates and Kid’s Club Associates to ensure policies and procedures as outlined in the Gym Operations Manual and Kid’s Club Operations Manual are followed at all times.
- Manage and motivate Front Desk Associates and Kid’s Club Associates to emphasize superior customer service.
- Conduct monthly staff meetings with these departments.
- Budgets and schedules Front Desk and Kid’s Club staff coverage.
- Ensure that all employees are wearing proper uniform attire and nametags.
- Position is a scheduled front desk position in addition to supervisory duties. Exception is that this incumbent will be scheduled to work during peak hours.
- Ensures that Front Desk and Kid’s Club are functioning according to GGI Policy and Procedure.
- Manages and controls all front desk binders according to GGI Policy and Procedure.
- Manage Daily Activity Log.
- Ensures front desk staff correctly enters information into Member Service Log.
- Directs and controls all gym walk-thru with potential customers.
- Manages and controls the Maintenance Log.
- Manages the UP’s system.
Job Requirements
- Be self-motivated and have strong organizational and management skills.
- Understands company mission's, regional goals and missions, and how his/her facility will participate in these areas.
- Exhibit a superior sense of customer service at all times.
- Must be knowledgeable Company policies and enforce them accordingly.
- Possess good leadership abilities.
- Must have positive attitude and be able to motivate staff in a positive manner.
- Must promote team spirit in the workplace.
- Possess strong motivational, communication, team building and training skills.
- Excellent communication, organization and customer service skills.
- Understanding of basic cash procedures.
- Thorough understanding of the Legend 9.0 system.
- Ability to handle challenging customer issues with patience, tact and professionalism.
- Must have a high level of professionalism, honesty, integrity and work ethic.
