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Job Description
- Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS.
- Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
- Document all issues in tracking system.
- Setup and configuration of test environment in order to duplicate issues.
- Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
- Assist in the preparation of reports for customer communication.
- Establish and maintain excellent working relationship with all customers at all times.
- Keep up-to-date with technology and company product knowledge.
- Lead Implementation activities at the customer site.
- Provide training on software as required.
- Create documentation (Support/Training) as required.
Job Requirements
- Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.
- Excellent verbal, written communication and interpersonal skill are a must.
- Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
- Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
- Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
- Flexibility to work long hours as necessary and able to handle high pressure in a professional manner
- Proficient with war, ear application deployment in Java EE Application Servers environment.
- Deep understanding of JDBC and JMS connection management within WebSphere, JBoss.
- Experience with .NET application installation and deployment.
- Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills.
- Must be willing to work in a 24x7 environment. Must be willing to travel on-site and for extended periods if required.
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