Customer Service Specialist

Renaissance Academy - New Cairo, Cairo

34
Applicants for
1 open position
32
Seen
8
Shortlisted
22
Rejected
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Oversee the training sessions ensuring the event success with 100% accuracy.
  • Takeover all responsibilities of online customer services of the website and social media.
  • Follow the checklist before the session.
  • Receive the training order from instructors
  • Lead survey initiatives and analyze public opinion
  • Manage large amounts of incoming calls
  • Handling the training schedule.
  • Explain our training programs for the new customer.
  • Follow the monthly renewal with the existing customer.
  • Solving customer's complains and problems.
  • Interact with potential customers either online or via traditional marketing plans.
Job Requirements

requirements

  • Proven customer support experience or experience as a client service representative
  • Fluent in English is a must
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
About this Company

• Renaissance Academy (RA) aspires to be recognized as a center of learning and service in the education industry. As well, RA works to empower students with the skills and confidence to be contributing members of the business community and society in general. We are keen on... (More)

Industry: Education
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