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Job Description
Have you received high remarks about your ability to analyze data, eliminate inefficiencies and achieve aggressive goals? Do you have prior experience leading a world-class support organization? Then come to join our elite force and lead our support specialists towards success.
- At Crossover, we strive for excellence. We provide our customers with world-class technical support. To so do, we need VPs to have had previous experience in highly technical support teams (phone, chat and email based) with a track record of customer reported excellence across multiple products and technologies.
- The Vice President of Customer Support will play a critical role in developing Crossover’s global remote support teams. And we are only searching for the top talent to fill this vital position as we root our success in only hiring all-stars!
Job Requirements
To be a great candidate for the VP of Customer Support position, you must have the following skills/experience:
- Have a university degree (BS, MS, or Ph.D.) in either Computer Science, Computer Engineering, Mathematics, Physics or Information Technology
- Have perfect spoken and written English skills
- 2+ in a customer facing support position
- 5+ years of experience in a hands-on technical position such as Software Engineer, Network Engineer, L2+ Technical Support or System Administrator
- 5+ years of experience managing a software customer support organization
- Previously managed a team of at least +50 individual contributors
- A deeply operational mindset - you dive into details, make decisions based on data, relentlessly measure and test, and hold people accountable for fact-based results.
Other highly desirable skills/experience include:
- A strategic organizational outlook - you are able to quickly provide strategic input to the executive layer for any part of the organization you are responsible for.
- Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in high growth, global, virtual environment
